The first day ends with generating the solutions. It’s done in 4 steps. The first three of them — Note taking, Doodling and Crazy 8s — are warm-up exercises, they are designed to flex the visual communication muscles of the team. I ended up with decent concept, it consist of three main steps.

The key idea of this simple concept was to start with the main screen which is our route map, where we can add our current location and our desired location, after that we can choose which bus to choose based on the time and location. The user should navigate from the tab menu. And the steps to add more money to your card are very simple. Plus the system allowed cheching your public transpord card and adjusting how much tickets you want to buy, also how many trips you have left.

During the User Test Flow exercise, I wrote the 6 steps that the app users need to perform from the entry point until reaching their goal of validating their ticket. This step is designed to make the next step easier and faster.

The most important task of the day was to fill in the Storyboard. The idea of the Storyboard is to sketch out an entire journey through the product with enough details what goes into the prototype. After the Storyboard, there should be no open questions about the concept, so that during the next day I can focus on prototyping. No brand new ideas should be added at this point (which is hard).I placed the user steps into the 8 cells and started drawing the concept screens. I spent 3 hours on the Storyboard, brainstormed different solutions and approaches. And at the end designed the whole 11 screens (instead of the expected 8). But some screens were very simple.

Since I already had the detailed Storyboard,  it took me  only about 1 hour to create a digital wireframe prototype in Figma.

I drew all names of the participant on the whiteboard with the name of all interviewers and the list of features about which I wanted to receive the feedback. I interview everyone for 30minutes. I could not film the interviews for that I am very sorry. But from now on I will definitely will record them.

As for the interview process itself, I tweaked it a little bit. Instead notetaking immediately and recording pros/cons during the interview, I took notes and recorded important points. Then after the interview, I collected all notes together to create the combined stickers of pros and cons. On the red stickers, I wrote what users dont like and to improve it, on the green — what users liked, on the blue — general comments/insights.

One important lesson I learned - Interviews are hard and I definitely need bigger white board.